Everything sold in Kamer Life is digital and delivered at once to your game account, so purchases are normally final once delivered. But if something went wrong, we fix it. This policy is part of our Terms of Service.
We refund you, or deliver what you paid for, when
- money was taken from your Mobile Money account but the purchase never arrived in the game;
- you were charged twice, or charged a different amount than the price shown;
- someone used your Mobile Money account without your permission (we may ask for proof, such as an operator report);
- a paid music promotion slot did not play because of a problem on our side;
- the law gives you a right to a refund.
In the first case we usually just deliver the purchase; if you prefer, we refund it instead.
We do not refund
- in-game FCFA, passes or items that were delivered and that you have started to use, or because you changed your mind after delivery;
- in-game FCFA or items lost by playing (for example spent, lost in the casino, in a robbery or a fine in the game);
- daily pass FCFA you did not collect in time;
- accounts suspended or closed for breaking the Terms, for example cheating or payment fraud;
- fees charged by your Mobile Money operator.
How to ask
- Contact us within 14 days of the payment by email at tambongslade17@gmail.com or with Feedback in the game.
- Give your game username, the phone number used, the date and the amount, and the transaction ID from your Mobile Money SMS if you have it.
- We check the payment with our payment provider and answer within 5 working days.
How you are refunded
Accepted refunds are sent back to the same Mobile Money number that paid, for the amount paid, within 7 working days after we accept. What you received in the game for that purchase is removed from your account. If you prefer, we can deliver the purchase in the game instead.
Disputes with your operator
Please contact us before opening a dispute with MTN or Orange: it is faster. If a payment is reversed through the operator, what was delivered for it is removed from the account, and false disputes may lead to the account being closed.